Predicts 2025: Transform End-User Services Into a Predictive and Resilient Digital Workplace
Legacy end-user services are no longer enough. According to Gartner, organizations that fail to evolve risk falling behind in employee experience, operational resilience, and cost efficiency. This report outlines key predictions and strategic planning assumptions through 2028, including:
- Why digital employee experience (DEX) is now a business imperative
- How Desktop as a Service (DaaS) can ensure business continuity
- The hidden costs of unmanaged SaaS sprawl
- Data-driven strategies to optimize device refresh cycles
Whether you're an IT leader, digital workplace strategist, or operations executive, this report is your roadmap to future-proofing your organization.
Disclaimers:
Gartner, Predicts 2025: Transform End-User Services Into a Predictive and Resilient Digital Workplace, 19 February 2025, Lina Al Dana, Dan Wilson, Erin Pierre, Tom Cipolla, Stuart Downes, Sunil Kumar
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.